Gemma-Louise Gallagher Payne

Technology Service Manager @Paragon Uk

Leicester, GB

My role is to ensure the delivery and maintenance of high quality technology led services into our business sectors, by actively leading and implementing Service Management best practice processes & standards across our internal IT and third party providers.I am responsible and accountable for the Delivery of Technology Services:* IT Operational Performance * Service Fulfilment* Incident Management (MIM)* Problem Management* Change Management * Client Change Management* Continual Service Improvement (CSIP)* IT Risk Management* License ManagementFor our 7 Lines of Business, across 3 Countries and 27 Sites.1 - Consulting & Agency2 - Customer Communications3 - Lead Supply4 - Supply Chain Management5 - Business Process Outsourcing6 - Workplace Solutions7 - Print Solutions

Sir Jonathan North Community College

GCSEs