Peter Dempsey

Head of IT Service Continuity @Paragon Uk

Bristol, GB

Rewrote, implemented and imbedded out of date / non-existent / not fit for purpose IT DR Policy, process and plan documents. Increased DR test success rates markedly, reducing re-testing.Introduced a mandatory DR Assurance Testing Strategy to perform live failover/failback of IT Services.Planned, orchestrated and executed a number of live failover / failback exercises of critical IT Services for the first time.Introduced the capture of Service Management events (changes / incidents) that proved redundancy / resiliency of IT Infrastructure and Services. Reduced the cost of DR Testing by relieving IT Project Managers from managing large tests- 150 IT PM hours / year savedManagement of the ITSCM team at Paragon that consists of an IT Service Continuity Analyst & myself. Coordination and Management of the design, development, maintenance, and testing of the overall disaster recovery plans for each critical functional area of the organisation.Assist in the management and development of all IT elements of the BCM lifecycleMaintenance of detailed documentation of IT systems specifying resilience components and failover standard models.The identification, documentation and appropriate reporting of single-points of failure and the potential impacts of any discovered.Documentation of internal recovery procedures for invoking the use of resilient components in a recovery scenarioSupport the IT specific elements of overall customer DR/BC plans.Define and maintain the IT DR/BC processes and priorities in relation to critical system recoveryDocument and Maintain IT DR invocation communications planProvide Senior Leadership monthly ITSCM KPI metrics. Ensure a single point of contact into IT with regard to supporting Business operational BC/DR requirements and SLAsSupport Internal and Client BC/DR testing activitiesEnsure all documentation and centralised tracking and logging systems are kept up to dateManaging any actual disaster recovery effort.

James Ruse Agricultural High School

Higher School Certificate 1985