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George Evan Mickles
Operations Analyst @Dominion Energy
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WORK HISTORY
Operations Analyst @Dominion Energy
Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.• Utilized Gantt charts to effectively prioritize and manage project tasks, ensuring timely completion and optimal resource allocation.• Participated in daily stand-up meetings to coordinate tasks, discuss progress, and address any project impediments•Reviewed, analyzed, and approved 2x the number of SROLs compared to my peer group in Q4 2024, maintaining an accuracy rate of over 99%, with less than 1% returned for corrections.
EDUCATION
ENEB - Escuela de Negocios Europea de Barcelona
Master of Business Administration - MBA
E.C. Glass High School
Advanced Diploma w/ Seal
University of Lynchburg
Bachelor of Arts (B.A.), Criminology
International Business Management Institute (IBMI)
Diploma, Project Management and Mini MBA
University of Lynchburg
Graduate Certificate, Nonprofit Management
SKILLS
ABOUT GEORGE EVAN MICKLES
I’m an Operations Analyst at Dominion Energy, where every day brings a new challenge—and a new opportunity to help customers get their power restored safely and fast. My role sits at the crossroads of analysis and action: monitoring outages, coordinating field crews, and turning data into decisions that keep communities running.I thrive in fast-paced, high-stakes environments where multitasking, teamwork, and clear communication make all the difference. Whether it’s guiding a customer through a stressful power outage or analyzing multiple data streams to pinpoint an issue, I bring energy, empathy, and a problem-solving mindset to every situation.I am also a Certified Nonprofit Professional (CNP) with a Bachelor\'s in Criminology & Sociology, a Graduate Certificate in Nonprofit Management and an MBA. I am also a member of Omicron Delta Kappa Honor Society. I am passionate about using my skills and knowledge to support and empower nonprofit organizations and causes. I specialize in technology, leadership, communication, and music, and I earned the Google IT Support and Google Project Management certificates. I enjoy playing piano for my church, volunteering and lifting weights.Myers-Briggs: INTJ-A \"The Architect\"Enneagram: Type 5 \"The Investigator\"CliftonStrengths: Adaptability, Relator, Responsibility, Intellection, ConnectednessOpen to speaking with others and answering any questions! Contact me at G••••••••@protonmail.com
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