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Gem Welch
Case Manager, Complex & External Dispute Resolution @Bendigo Bank
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WORK HISTORY
Case Manager, Complex & External Dispute Resolution @Bendigo Bank
Case Management complaint files. Investigation, analysis and resolution of AFCA (Australia Financial Complaints Authority) Disputes. Adherence to the RG165 dispute resolution guidelines (ASIC). Internal stakeholder consultation and negotiation. Customer advocacy, seeking fair and equitable outcomes.
EDUCATION
ASFA
Diploma of Financial Services Superannuation, Statement of Attainment
Bendigo Regional Institute of Tafe
Certificate IV
ABOUT GEM WELCH
An experienced and polished professional, who enjoys the opportunity to use creativity and collaboration to achieve strong results. With 15 + years’ experience in corporate business, including finance, community development, dispute resolution and management; I am a self-starter who thrives both autonomously and in team environments. I pride myself on authenticity above all else and personal integrity is my most esteemed value. My core strengths include building strong and influential relationships both internally and externally and implementing strategic change through a customer centric approach.
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