Gerardo Daniel P.
Servicenow Developer @K2 Partnering Solutions
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WORK HISTORY
Servicenow Developer @K2 Partnering Solutions
ITSMService Catalog CreationServiceNow Developer and Consultant, PagerDuty Implementation, and Integration with ServiceNow, ITSM application, development, and configuration: INC, REQ, RITM, SCTASK, SLA, CHG, HAM, PRB, Catalog Item development, Service Portal development and Widget manipulation.ITBM development with Enhancement, Stories and Scrum Tasks, P2P Testing, Catalog Item development, update and configurations, Workflows and Flow Designer Development, Reports and Dashboards.DevOps ServiceNow-Slack integration with Slack Spoke Integration Hub Flow Designer
EDUCATION
Tecnológico de Monterrey
Licenciado en Administración de Tecnologías de Información, Business Intelligence / Web Design and Multimedia
SKILLS
ABOUT GERARDO DANIEL P.
Certified in: CSA | CAD | CIS-SPMHighly skilled ServiceNow Administrator, Developer, and Implementation13 YoE in IT Service Management (ITSM) 04 YoE in Strategic Portfolio Management (SPM) with Agile Development 2.0. 03 YoE Proficient in Governance, Risk, and Compliance (GRC) 03 YoE Third-Party Risk Management (TPRM)01 YoE in Customer Service Management (CSM) Foundational knowledge in: HR Service Delivery (HRSD) Dedicated to applying best practices aligned with ITIL methodologies. A self-taught and disciplined professional known for delivering results in medium to large IT organizations. Passionate about driving efficiency, optimizing processes, ensuring alignment with business goals and commitment to deliver efficient, user-focused solutions that meet organizational objectives.
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