Gavin Armstrong

Telemarketing Sales Manager @Park Holidays UK

Bexhill, GB

Role Overview:As the leader of a 12-member team, I am responsible for converting inquiries into sales appointments across a network of 50+ holiday parks. My leadership focuses on maximising sales opportunities, driving team development, and fostering a supportive environment that helps individuals thrive.Key Responsibilities:Team Management & Development:Guide and mentor each team member, tailoring support to their strengths and areas for growth.Foster a collaborative and growth-oriented environment, ensuring that targets are met while promoting personal development.Sales Leadership & Strategy:Identify new lead-generation opportunities and work with the team to optimize conversion rates.Oversee sales performance across 50+ parks, helping park managers streamline lead management and improve their sales funnels.Training & Coaching:Lead routine and ad-hoc training sessions, delivered regionally or in park clusters to maximize impact.Focus on key areas like lead management systems, telephone sales techniques, and sales funnel optimization to ensure consistency and proficiency across all parks.Conduct performance reviews and tailor coaching sessions to address individual and team needs, adapting to various learning styles.Collaboration with Park Leadership:Work closely with General Managers and Sales Managers at each park to ensure alignment with company sales protocols.Facilitate training sessions for park teams and encourage cross-park collaboration to share best practices and strengthen sales strategies.