Andrea Gavazzi
Principal Customer Success Account Manager @Microsoft
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WORK HISTORY
Principal Customer Success Account Manager @Microsoft
Roma, IT
EDUCATION
Prometric
ITIL Certified, IT Processes
SKILLS
ABOUT ANDREA GAVAZZI
As a Principal Customer Success Manager at Microsoft, I lead and orchestrate the end-to-end Customer Success team that supports strategic telco accounts to enhance and improve their experience with Microsoft products and services. I have over eight years of experience in services delivery management, sales, and technical presales in the telco and public sector domains.I am passionate about delivering value to my customers by leveraging my expertise in Microsoft technologies, IT processes, server architecture, and e-learning. I hold multiple Microsoft certifications, including Azure Fundamentals, Microsoft 365 Fundamentals, and Implementing Microsoft Azure Infrastructure Solutions. I also have an ITIL certification that demonstrates my knowledge of IT service management best practices. I am always eager to learn new skills and stay updated on the latest trends and innovations in the industry.
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