Gaurav Singh

Operations Manager @ASG Eye Hospital

Patna, IN

Responsible for revenue of the centre and take corrective action, incase of decline the revenue.#Responsible for day to day operations, ensuring smooth functioning of the centre, and managing repair/maintenance of asset #Supervising and managing team of f/o, billing, patient care Coordinator\'s, security, housekeeping.#Patient feedback/grievance handling and keeping Patient\'s satisfaction (PSI) more than70-80 percent.#Responsible for staff scheduling,as well as dr\'s (roster), their leave and overtime, Conveyance and also handling/Reporting employee grievance, manpower manangement.#Coordination with clinical and non clinical. team, plan/target hospital/centre assignments.#supervising employee attendance, duty allocation, and crisis management.#Responsible for variable cost deduction, collection, analysis of optical, pharmacy sale data along with operational data of the hospital in form daily operational report(DOR).#Provide high quality of service(care) to every patients.#Implementing new directives & policies from time to time, & facilities upkeep.#Monthly Checking for completion of all the register/data.(OT,procedure-opd,call center machine breakdown).#weekly counter check and validating theMRD register.#Conduct and Communicating all OT culture reports and checking all documents regarding infection control with infection controlCoordinator/nurse.#Preparing monthly patients census in order to maintain maximum productivity, and share unit Head Team leader ship quality’s

Paramedical College, Durgapur 161

Bachelor's degree