Gaurav Kohli

Assistant Front Office Manager Pre-opening (Hod) @Pride Hotels Group

Uttarakhand, IN

Responsibilities (during pre-opening)• Following up with tasks assigned in designated areas.• Calling up vendors for fast follow up.• Responsible for front desk, Spa reception, bell desk & parking area follow ups.• Responsible for training, performance development and motivation of Front Desk associates & welcome hosts.• Attending Every Monday EM meeting with General Manager & AVP North India & All HOD• Attending evening front office meetings with General Manager & All HOD & for follow ups & front office & back-office layouts.• Conducting staff training. Mock check-ins-outs, Complaint handling, Guest engagement,business center, cashiering.• Inter departmental meetings with accounts in terms of stationary, processes in billing & EDCs.• Continuous follow up with labor for work progress.Managerial Responsibilities.01To procure different types of items for the Private Bar which is placed in the guest room sellingthem, replenishing them, changing the expiry items in the room, selling these items to the staff ondiscounted rates to reduce spoilage, maintaining the inventory, preparing reports likesales, spoilage, requisitions through Orion software, new item code creation, budgets and giving allthese reports to the F&B controller who tallies all these reports with the actual. Liaison with thepurchase and the stores department to ensure timely availability of items.• Managing Duty Roasters.• Adherence to the Standards• To ensures that employees follow all hotel, company and local rules, policies and regulationsrelating to fire and hazard safety and security.• Assist in the recruitment and selection of Front Desk employees if appropriate. To follow thehotel guidelines when recruiting and use a competency-based approach to selectingemployees.• Ensuring that all Front Office employees deliver the brand promise and provide exceptionalguest service at all times.•