Gaurav Jaitly
Senior Client Success Manager @Bazaarvoice
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WORK HISTORY
Senior Client Success Manager @Bazaarvoice
Bengaluru, IN
EDUCATION
Maharishi Markandeshwar University
Bachelor of Technology (B.Tech.), Computer Science Engineering(C.S.E)
IBS Hyderabad
Master of Business Administration (M.B.A.), Marketing
DAV Public School Sector 8 Chandigarh
High School
SKILLS
ABOUT GAURAV JAITLY
With over 7 years of work experience, I am a passionate and driven customer success professional who strives to deliver exceptional value to my clients. My core competencies include business expansion, customer advocacy, customer feedback, and product knowledge. As a Senior Customer Success Consultant at Gainsight, the leader in customer success software, I work with enterprise and mid-market accounts across various industries and geographies to help them achieve their business outcomes and grow their loyalty.In my current role, I manage a portfolio of customers and maintain a 95% customer retention rate. I work closely with customers to understand their needs and goals, and ensure that they receive the maximum value from our products and services. I also develop and implement a customer advocacy program to identify and showcase customer success stories and references. Additionally, I conduct regular business reviews with customers to review performance metrics, identify opportunities for improvement, and provide recommendations for product enhancements or additional services. I also upsell additional products and services to existing customers, resulting in an increase in revenue. Through my customer-centric approach, I have built strong and lasting relationships with my clients and earned their trust and satisfaction.
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