Prashant Sharma
Digital Client Success Manager @Bazaarvoice
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WORK HISTORY
Digital Client Success Manager @Bazaarvoice
Bengaluru, IN
Resolve client/internal requests within Digital CS, driving efficient support operations.2. Educate and empower clients in UGC program development for optimal success.3. Proactively intervene in client lifecycles to secure timely resolution of critical issues.4. Deliver best practices and ROI analysis, maximizing client value in Bazaarvoice programs.5. Conduct proactive client health assessments to inform outreach and escalation strategies.6. Demonstrate client centricity, consistently exceeding expectations.7. Drive client adoption of new features to enhance satisfaction and program performance.8. Prioritize 1:1, 1:many, and tech-driven interactions for diverse SMB accounts.
EDUCATION
Oriental Institute of Science & Technology
Bachelor of Engineering - BE, Mechanical Engineering
Xavier Institute Of Management and Entrepreneurship
PGDM , Marketing and Analytics
ABOUT PRASHANT SHARMA
A strategic and analytical professional seeking a challenging position as a Strategy and…
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