Gary Moffat
Final Debt Strategy Manager @British Gas
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WORK HISTORY
Final Debt Strategy Manager @British Gas
Manchester, GB
EDUCATION
University of Strathclyde
Bachelor of Arts (B.A. Hons), Economics
SKILLS
ABOUT GARY MOFFAT
Accomplished Strategy & Operations leader and expert with in-depth knowledge & understanding of Consumer and Business strategies, particularly across Debt & Collections, Credit Risk and Customer Contact Strategy. Strong track record in building and developing dynamic teams focused on enhancing customer experience and solving business problems, designing and transforming strategies that deliver the right outcomes for both the customer, and the organisation.I\'m passionate about improving the capability of teams and business functions to meet the changing needs of customers, including evolving digital/online channels and delivering fast-paced change that simply makes actions, transactions and conversations easier. With a background in Finance, Analysis and Economics, I\'m an avid believer in the power of using data and insight, both internal and external, to understand customer needs and behaviour and continuously improve products and service to the high standards that I would expect as a consumer.
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