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Gary Chan

Director of Salesforce @Follett Software

Chicago, IL, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2022 — Present

Director of Salesforce @Follett Software

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EDUCATION

2001 — 2003

University of Illinois Chicago

Master, Electrical Engineering

1995 — 1999

University of Illinois Chicago

Bachelor, Electrical Engineering

SKILLS

Software Quality AssuranceThird Party Vendor ManagementUser Acceptance TestingTruckingQuality AssuranceIntegrationManual TestingRegression TestingVendor ManagementSalesforce.comPossess Strong AnalyticalRequirements GatheringPerformance TestingSalesforce.com AdministrationWeb ApplicationsUnixSoftware Project ManagementCrmItilProject ManagementTest AutomationBusiness AnalysisCrm IntegrationProcess ImprovementRequirements AnalysisCloud ComputingDatabasesAgile MethodologiesData WarehousingTest PlanningTest CasesChange ManagementAnalysisSqlVisioWindowsDb2Microsoft Sql ServerSoftware DocumentationSdlc

ABOUT GARY CHAN

I lead the strategy, implementation, and optimization of our Salesforce CRM across the organization. My primary focus is to ensure that the Salesforce platform aligns with our business objectives, enhances customer relationship management, and drives operational efficiency. With 24 years of experience in the IT industry, I bring a strong emphasis on the Salesforce platform and oversee a talented team of Salesforce professionals, including administrators and developers. My passion for leveraging technology to improve processes and foster customer relationships is at the heart of everything I do.

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