Gary Brown
Operations Transformation Manager @HSBC
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WORK HISTORY
Operations Transformation Manager @HSBC
London, GB
Leading a team of Transformation Leads to fundamentally change and improve the application of IT Control processes across the bank. Utilising process improvement and Product management to change the way Controls are applied improving Release cadence, removing blockers while still protecting the bank.
ABOUT GARY BROWN
An enthusiastic, energetic IT professional with a broad experience across both roles and sectors. • Focused on aligning, measuring and improving IT Services with business investment and processes • Merging technical IT knowledge with processes to deliver consistent, measurable and improvable solutions • Energy, Insurance, and Finance experience Professional Experience: 30+ years exceptional experience of in multiple roles across IT providing Solutions to Insurance & Oil and Energy and Finance sectors. Led multiple transformation activities to improve ways of working and related processes Strong leadership skills, with experience in managing virtual teams of 30+ people. Excellent Vendor management experience. Commitment to continuous service improvement with experience in establishing and leading IT operational service improvement programmes, including implementation of ITIL framework, DevSecOps transformation, Financial Control process improvement Extensive experience across the full lifecycle for complex projects in a multi-platform, multi-site development environments with a focus on the definition and establishment of standardized processes and deliverables Proactive, analytical and creative approach to problem-solving Excellent communication and presentation skills Specialties: IT Service Management IT Service Ownership IT Product Ownership DevSecOps Transformation Service Delivery Lifecycle Process Transformation IT Financial Service control process transformation ITIL Release Management Change Management Problem & Incident Management Application Support Operations Account/Relationship Management IT Training
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