Garrett Anderson

Donor Center Manager @Precision For Medicine

Mansfield, MA, US

Responsible for successful center operation and customer facing project management involving cross functional training and quality assurance of a multi-specimen (blood, blood derivatives, urine, stool, saliva, and breast milk) biological collection center - Worked closely with clients involved in pharmaceutical research on continuous process and operations improvement- Maintained daily coordination of 30+ active projects simultaneously, ensuring client satisfaction with prompt and professional service- Maintained 0% staff turnover over a period of 1.5+ years- Developed, reported, and oversaw a new set of key performance indicators, allowing key stakeholders to track donor center metrics- Oversaw the logistics of domestic, international, and local biological specimen shipment and deliveries per IATA/DOT requirements- Led the creation of a new set of SOPs for the donor center and its function- Responsible for feasibility assessments of project leads directed to the donor center- Developed a novel pricing model of all donor center services and products, creating the ability to stay competitive in the marketplace while maintaining healthy profit margins- Single handedly tracked and managed all viral testing and reporting per state and federal regulations- Oversaw all deviation records, creating CAPA’s as needed and tracking success rates- Maintained a 5-star donor experience rating on Google

College for America at Southern New Hampshire University

Bachelor's degree