Ganesh Nallavali

Customer Support Specialist @Genpact

IN

I provide non-voice support to customers across the globe, primarily in the EMEA region. I handle service and technical queries, manage escalations, and ensure SLA compliance. I consistently maintain CSAT scores above 90% and also contribute to mentoring new joiners and supporting team reporting through Excel. Additionally, I’m enhancing my skills in SQL and Advanced Excel to expand into analyst-level responsibilities.

Mallareddy institute of engineering and technology

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering