Manoj Kumar

Customer Relations Specialist @Genpact

IN

Working as a dedicated team member to manage customer relations, ensuring seamless operations and resolution of key issues, including Proof of Delivery (POD) and License Resends, Shipping Errors, Return Merchandise Authorizations (RMA), and Lost and Damaged goods. Updating Customers with estimated delivery dates and shared signed Proof of Delivery (POD) if requested. Monitoring and resolving Shipping Errors and RMAs by collaborating with logistics providers and suppliers to minimize delays and improve fulfillment accuracy. Streamlining processes for Lost and Damaged goods, coordinating with multiple carriers to address customer claims and ensure prompt resolutions. Building and maintaining strong relationships with internal stakeholders, clients, and logistics partners, fostering collaboration and driving resolution of critical issues. Preparing weekly/monthly/quarterly business reports for leadership. Ensuring alignment with organizational goals and fostering a culture of continuous improvement and high performance.

H M S Institute of Technology, TUMKUR

Bachelor of Engineering

University b d t college of engineering

Master of Technology - MTech