Galen Duffy
Salesforce Administrator @Plume
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WORK HISTORY
Salesforce Administrator @Plume
Configure multiple clouds including Sales, Service, Experience, and CPQ in support of business needs.• Collaborate with stakeholders to translate interdepartamental needs into scalable, streamlined solutions.• Restructure ticketing system according to Agile methodology and create transparency for leadership into both team progress and achievements.• Architect and implement solutions and automations to streamline Sales and Service processes, ensure data cleanliness, and generate information for comprehensive reports and dashboards.• Integrate third-party applications and AppExchange packages to enhance functionality and user performance.• Clean and load data using Excel, Dataloader, and Workbench.• Manage user access, security settings, and sharing rules to ensure appropriate data visibility within the internal org and portals.
EDUCATION
Pikes Peak State College
Additional classes in business management, IT, Python, and Java
Trailhead by Salesforce
Salesforce Certified Administrator
University of North Carolina at Chapel Hill
Bachelor's degree
ABOUT GALEN DUFFY
I’m a Salesforce Administrator with Sales, Service, and Experience cloud expertise, a…
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