Gagan A.
Senior Manager IT Operations @Rogers Communications
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WORK HISTORY
Senior Manager IT Operations @Rogers Communications
ON, CA
EDUCATION
Lambton College
Post-Grad Diploma, IT Professional and networking
Kurukshetra University
Bachelor’s Degree, Computer Science
ABOUT GAGAN A.
With over 11+ years of experience in information technology, network, and customer service, I am a passionate and dynamic leader who delivers top-level service and solutions for Rogers Communications, one of Canada\'s largest telecommunications companies. As a Senior Manager IT Operations, I oversee the end-to-end IT operations and Enterprise Monitoring of all the critical applications.I have received multiple awards and recognitions for my outstanding performance, including the CEO Team of the Year Award, the Business Impact of the Year Award, and the Best Customer Service Award Nomination. I have also acquired several certifications, such as MCSA, CCNA, and Project Management, to enhance my technical and managerial skills. I am a team builder and a mentor, who empowers and elevates my team to support the business with excellence in customer service. I am also a problem solver and a communicator, who can multi-task and meet multiple deadlines in a fast-paced environment. My goal is to help the business grow and innovate by leveraging my expertise and experience in IT operations and customer experience.
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