Gagana P G
Exchange Administrator @Wipro
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WORK HISTORY
Exchange Administrator @Wipro
Bengaluru, IN
Experienced Exchange Administrator responsible for managing and supporting enterprise email and collaboration platforms. Skilled in administering Microsoft Exchange Server environments, mailbox provisioning, permissions management via EMC and PowerShell, and ensuring secure, reliable communication for large-scale organizations.Key responsibilities include:Administering Exchange Server infrastructure: mailbox and distribution group management, user permissions, migrations, and troubleshooting.Supporting LYNC, Mobility, and integration with Active Directory for smooth user provisioning and access management.Performing regular system health checks, monitoring performance, and ensuring uptime and compliance with security standards.Coordinating with cross-functional teams to resolve escalated email and messaging issues and deliver prompt user support.Mentoring junior staff on best practices in Exchange admin and ServiceNow-based workflow management.Providing after-hours emergency support to uphold 24/7 service availability.Renowned for attention to detail, dependable problem-solving, and delivering consistent results. Recognized for exceptional customer service, teamwork, and ability to adapt within dynamic enterprise environments.Feel free to personalize further with specific projects, metrics, or internal awards related to your Exchange Admin responsibilities! If you’d like a shorter version or have more details to add, let me know.
EDUCATION
COLLEGE OF APPLIED SCIENCES, IHRD, KILIYANAD
Bachelor of Science - BSc
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech
ABOUT GAGANA P G
IT Operations Specialist and Senior Project Engineer with 7 years of experience providing enterprise IT support, Middleware and Windows Administration, and automation for critical applications at Wipro.Specialized in Windows Server, ServiceNow, Splunk, Exchange, IIS, and tech process improvement.Experienced in ITSM, incident/change/problem management, certificate/lifecycle administration, and secure deployments.Actively upskilling in Linux (SLES patching, labs) and DevOps: currently enrolled in “DevOps Beginners to Advanced with Projects” (Udemy, Git, GitLab, CI/CD, Docker).Awarded Star of the Quarter (multiple times), Inspiring Performance, and more for high-impact results and teamwork.Open to IT Infrastructure, System Admin, and DevOps roles leveraging my technical foundation and appetite for continuous learning.
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