Gabrielle Hatcher
Customer Service Representative Social Media Team @Under Armour
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WORK HISTORY
Customer Service Representative Social Media Team @Under Armour
Baltimore, MD, US
Fields customer questions via social media, responds to product-related inquiries, negative reviews, and alerts teammates of product web page issues, resulting in a 95% reduction of the platform\'s backlog- Identify, research, resolve, and document customer concerns in a timely manner via phone, chat, email, or social media- Act as a product knowledge resource for Contact Center teammates in need of assistance.
EDUCATION
Springboard
Springboard Cyber Security Career Track Certificate, Cybersecurity
Stevenson University
Bachelor of Science - BS, Fashion/Apparel Design
Istituto Lorenzo de' Medici
Fashion/Apparel Design
ABOUT GABRIELLE HATCHER
Fashioning a new path! With an original foundation in Fashion Design, I\'ve honed skills…
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