Gabriel Fonseca

Customer Success Analyst @Bemobi

Sao Paulo, BR

Driving customer success in B2B products, with experience in Payments, Financial Services, Acquiring, and Payment Methods sectors (credit/debit cards, digital wallets, boleto, among others). Responsible for:• acting as a bridge between clients and internal teams to ensure valuable deliveries and continuous product evolution;• tracking financial and operational performance indicators (KPIs), with a focus on retention, revenue expansion, and efficient solution usage, through dashboards and SQL queries;• supporting negotiations and maintaining close relationships with strategic clients, especially in projects related to payment and monetization solutions;• collaborating with cross-functional teams such as Engineering, Growth, Finance, Legal, Governance, and Data to promote an integrated view of customer and business needs;• identifying opportunities for improvement in financial and operational flows by mapping client pain points and translating them into feasible solutions;• contributing to the definition of OKRs and initiatives that maximize impact on the customer journey and company results;• proactively addressing issues and optimizing the customer experience throughout the entire product lifecycle.

Universidade Presbiteriana Mackenzie

Analysis and Systems Development