Gabriel Backstrom
Director, Large Group Account Management @Health Care Service Corporation
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WORK HISTORY
Director, Large Group Account Management @Health Care Service Corporation
Oversee client relationships, ensuring satisfaction and retention while identifying growth opportunities. Lead strategic planning efforts aligned with organizational goals, manage a team of account managers, and participate in contract negotiations. Develop strategies to retain existing large group clients and identifying opportunities for account growth through cross-selling additional products or services. Monitor market trends, competitor activities, and regulatory changes that impact large group account management. Make recommendations for adjustments to strategies as needed.Manage two senior managers and 26 total account executives servicing over 540 accounts which range in size from 100 to over members. Play a pivotal role in driving revenue, fostering satisfaction, and maintaining competitive edge; district consistently yields retention results in excess of 98%.
EDUCATION
Benedictine University
Bachelor of Arts (B.A.)
SKILLS
ABOUT GABRIEL BACKSTROM
Insightful business leader with the unique ability to translate big picture vision into detailed action plans; efficiently rectify issues, provide proactive solutions, and design custom business strategies to increase corporate presence.Expert in driving employee engagement through enhanced training techniques to optimize staff productivity and performance while driving profitable growth and achievement of core business objectives. Identify key strengths of staff and develop innovative methods to discover and hone latent abilities.Skilled in recognizing operational components in need of enhancement; succeed in expeditiously evaluating all plausible options and implementing results-oriented solutions.Successful ability to assess organizational needs and develop and implement plans to meet and exceed goals.
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