Funto Spencer
Principal Customer Success Manager @AVEVA
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WORK HISTORY
Principal Customer Success Manager @AVEVA
England, GB
Leading the execution of the customer experience strategy and advocacy programs.• Measuring the right customer metrics, to identify any risks to customer retention while ensuring any obstacles to adoption are handled swiftly.• Analyse customer feedback and turn the insights into actionable recommendations to drive improvements.• Develop customer journey maps and touchpoints to identify opportunities to improve customer satisfaction, loyalty, and retention• Elaborate expansion plans to identify new deals, fostering SaaS and AVEVA Cloud transition• Closely collaborate with the Regional Sales Managers to discuss and align on customer priorities• Leverage internal resources to manage critical escalation, proposing solutions for customers• Constantly promote the CSM role in the company and with customers, creating a CSM mindset, communicating within the company, on external events or on social media
EDUCATION
Kwame Nkrumah University of Science and Technology, Kumasi
Bachelor of Science (BSc), Electrical and Electronics Engineering
University of Leeds
Master's degree: Distinction, Electrical Engineering and Renewable Energy Systems
ABOUT FUNTO SPENCER
With over 12 years experience in customer success, project management and digital transformation in the SaaS & energy sector, I have a keen interest in improving processes and enabling sustainable growth in any ecosystem. I’m also an avid promoter of women in engineering and always excited to champion initiatives to empower women in the technical work space.
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