Gerhard Frischholz

Head of Learning & Development for Services & Solutions @Nokia

Munich, DE

Responsibilities:Strategic planning, development and implementation of training and certification programs for Nokia Network´s Service Delivery Organization. Evaluation, piloting and introduction of new, innovative methods of modern learning. Managing and controlling budget, contract negotiations and vendor relationships. Leading a team of Competence Development Seniors and Specialists.Achievements:Reduced non-conformance costs in customer service units by facilitating training solutions to be available at the right time and synchronized with the services development roadmap milestones.Reduced certification costs by 70% through the replacement of classical exam proctoring through remote online proctoring procedures.Generated significant synergies in the development and delivery of learning solutions by leading the design of a coherent Competence Development Framework.Increased proficiency and knowledge retention of trainees by 20% through the introduction of innovative learning methods like spaced repetition and gamification.Decreased learning time and increased engagement of learners by eliminating inefficient and antiquated learning methods and replacing them by agile microlearning and modern self-paced learning offerings.

Technical University of Munich

Dipl. Ing., Telecommunications