Freddy Ochoa
Saas Technical Support Engineer @AnywhereNow
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WORK HISTORY
Saas Technical Support Engineer @AnywhereNow
Davie, FL, US
Deliver comprehensive global SaaS technical support encompassing both functional and technical aspects for all Anywhere365 applications (client and server side) to both customers and partners. Additionally, serve as the primary Support Engineer for the Anywhere365 Attendant Console, specializing in the Teams Reception Application in North America.• Troubleshoot SIP flow issues on Session Border Controllers using SIP traces when call issues arise • Support for Project Leads in the implementation of Anywere365 • Assigned the responsibility of conducting weekly meetings to support and train partners within the Partner Excellence Program, ensuring prompt resolution of issues for both Partners and Customers• Manage escalated cases and Customers.• Provide input to Development about Product issues, features, and bugs. • Meet with, Assist, and Train Business Partners through the Partner Excellence Program.
SKILLS
ABOUT FREDDY OCHOA
Self-motivated and multitasking. As an IT technician. I perform maintenance…
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