Mesude Ipek
Director of Product Management @AnywhereNow
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WORK HISTORY
Director of Product Management @AnywhereNow
London, GB
Leading the strategic vision, roadmap, and delivery of our next-gen contact-center and AI-driven customer experience solutions. I oversee a cross-functional product organization - spanning product managers, product owners, product advisors, CX/UX, and release management - to deliver powerful, scalable products that transform how organizations handle voice and digital customer interactions with agentic intelligent assistants.Headed the successful launch of Dialogue AI Assist, our AI-powered agent assist solution that provides summarization, knowledge-base suggestions, and sentiment analysis, tightly integrated into our contact-center suite, along with other AI features introduced recently, including the Copilot Studio Connector and AI Path Finder with Gen-AI.
EDUCATION
Yıldız Teknik Üniversitesi
Bachelor of Science - BS, Computer Engineering
Istanbul Bilgi University
Master of Business Administration - MBA
University of Oxford
Artificial Intelligence Programme
ABOUT MESUDE IPEK
Highly qualified and results-driven product management and new product development professional with more than 15 years’ experience, energetic, proactive and goal-oriented with an impressive performance. Experienced in working with cross-functional teams effectively, and comfortable in interacting with all levels of the organizations. Able to negotiate with clients, vendors, distributors and stakeholders.
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