Frank Rueger

Senior Customer Success Account Manager @Microsoft

Cologne, DE

Responsibility for enterprise customers.(ARD/ZDF, Axel Springer, Haufe Lexware and Adesso)- Strong focus on sales ownership, upsell/cross-sell, Security & Compliance, and pipeline development- Accelerated cloud consumption and delivered significant revenue impact by governing and expanding two Azure Consumption Commitments (MACC), driving consistent upsell and cross-sell in Microsoft 365 E5, Security & Compliance, and Azure- Built strong C-level relationships to shape cloud, security, and Zero Trust strategies, leveraging value-based selling and business-outcome-driven conversations- Leadership role as CSAM Lead for 3 CSAMs and 12 Cloud Solution Architects, responsible for planning, forecasting, delivery excellence, and driving revenue-oriented strategies across the team- Presales ownership as part of the services sales team, supporting competitive motions, new customer acquisition, and early-stage technical qualification- Collaborating closely with Account Teams (e.g, Account Managers, Licensing Specialists, Technical Specialists and Partners)