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Francisco Arreola

Senior Manager Callcenter Operations @AT&T, México

Mexico City, MX
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2016 — Present

Senior Manager Callcenter Operations @AT&T, México

EDUCATION

2005 — 2005

Universidad Anahuac

Contact Center Diploma

1992 — 1996

Universidad Nacional Autónoma de México

Bachelor of Business Administration - BBA

2003 — 2003

Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM

Senior leadership Diploma

SKILLS

TelecomunicacionesGestión De ProductosCustomer ServiceDispositivos MóvilesAdministración Y Dirección De EmpresasProject ManagementWirelessLiderazgo De EquiposServicio De Atención Al ClienteCentros De ContactoPlanificación EstratégicaProduct ManagementEstrategiaCentro De LlamadasCall CentersEstrategia EmpresarialOutsourcingMobile DevicesProcess ImprovementBusiness StrategyComunicación InalámbricaStrategic PlanningTeam ManagementTelecommunicationsGestión De ProyectosTeam LeadershipDirección Y Desarrollo De Equipos De TrabajoNegociaciónOperations ManagementSubcontrataciónExperiencia Del ClienteWorkforce Management

ABOUT FRANCISCO ARREOLA

Over 18 years experience in Executive and Managerial level in Commercial, Customer Management and Credit Granting in the telecommunications and retail banking areas. My development is supported on the following competencies: customer satisfaction, results-oriented, analytical skills, business acumen

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