Francisco Cho
Technical Support Manager @ada CX
Toronto, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2026 — Present
Technical Support Manager @ada CX
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Toronto, ON, CA
EDUCATION
2009 — 2013
University of Toronto
Hon. B.Sc., Psychology, Anthropology
SKILLS
Customer ServiceEvent ManagementPowerpointPublic SpeakingMicrosoft OfficeSalesSpanishEnglishEvent PlanningCommunity OutreachSocial MediaMicrosoft WordTeachingTime Management
ABOUT FRANCISCO CHO
Problem solver, communicator and facilitator with lots of customer service experience. Experience in implementing intuitive virtual assistant experiences. Also improving usability and utility of IVRs, chat bots and knowledge base repositories. Focused on improving how businesses communicate and interact with their customers via non-human channels, such as IVRs, chat bots, virtual assistants and FAQ repositories. Fluent in English and Spanish.
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