Aurore Colas Rimbert

Technical Support @ada CX

Toronto, ON, CA

Diagnose, troubleshoot, and resolve issues across APIs, AI agent workflows, LLM-based features, SSO, and integrations- Triage and escalate complex client issues to Engineering, ensuring efficient resolution and clear communication- Collaborate with Product and Customer Solutions Consultant teams to provide insights, clarify requirements, and support platform enhancements- Guide clients in configuring and optimizing AI Agents and platform features to meet business needs- Maintain and enhance internal documentation, knowledge base articles, and troubleshooting playbooks to streamline support operations- Support non-engineering teams by helping them understand, debug, and use the platform effectively- Contribute feedback for improving AI model performance, automation workflows, and system reliability