Francis Fontanoza

Registered Behavior Technician @Butterfly Effects

Fairfield, CA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Registered Behavior Technician @Butterfly Effects

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US

A healthcare professional who works in the field of Applied Behavior Analysis. Works under the supervision of a BCBA and/or BCaBA to provide support to individuals with behavioral challenges. Responsibilities include but not limited to Behavior Interventions, Data Collection and implement Teaching Strategies as needed.

EDUCATION

1983 — 1993

Lourdes School of Mandaluyong

High School Graduate

1993 — 1997

University of Asia and the Pacific

B.S., Information Technology

SKILLS

Project ManagementCall CenterWorkforce ManagementBpoProcess ImprovementVendor ManagementCall CentersOperations ManagementManagementOutsourcingTrainingCustomer SatisfactionEmployee EngagementItilTroubleshootingBusiness Process ImprovementBusiness AnalysisService DeliveryHuman ResourcesTeam ManagementContact CentersCrmTelecommunicationsPerformance ManagementOffshoringBusiness Process Outsourcing (Bpo)

ABOUT FRANCIS FONTANOZA

An IT Professional with more than 20 years of experience in the outsourcing industry focused on HelpDesk, L1 and L2 technical and customer service support. I have expertise and experience in Operations Management, Capability Development and Client Relations Management. Strong human resources professional skilled in team member engagement and career development. Skills include Service Level Management, KPI Management, SOW creation and governance, Client Management, Workforce Management, Contact Center Management, and Business Process Improvement.

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