Francis Fontanoza
Registered Behavior Technician @Butterfly Effects
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WORK HISTORY
Registered Behavior Technician @Butterfly Effects
US
A healthcare professional who works in the field of Applied Behavior Analysis. Works under the supervision of a BCBA and/or BCaBA to provide support to individuals with behavioral challenges. Responsibilities include but not limited to Behavior Interventions, Data Collection and implement Teaching Strategies as needed.
EDUCATION
Lourdes School of Mandaluyong
High School Graduate
University of Asia and the Pacific
B.S., Information Technology
SKILLS
ABOUT FRANCIS FONTANOZA
An IT Professional with more than 20 years of experience in the outsourcing industry focused on HelpDesk, L1 and L2 technical and customer service support. I have expertise and experience in Operations Management, Capability Development and Client Relations Management. Strong human resources professional skilled in team member engagement and career development. Skills include Service Level Management, KPI Management, SOW creation and governance, Client Management, Workforce Management, Contact Center Management, and Business Process Improvement.
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