Francesco Gugliotti
Customer Experience Specialist @Air Canada
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WORK HISTORY
Customer Experience Specialist @Air Canada
Vancouver, BC, CA
Greet visitors at the front desk, coordinate the boarding of passengers onto the aircraft and provide excellent customer service. Handle disruptions, irate passengers/oversells and those affected by irregular operations. Assist with administrative duties including managing office supplies Check documentation and organize filing system to ensure accuracy and professionalism. Provide passengers with relevant information, including customs and immigration requirements. Collaborate with team member to ensure effective communication.
EDUCATION
Alma Mater Studiorum – Università di Bologna
Bachelor's degree
University Canada West
Master of Business Administration - MBA
ABOUT FRANCESCO GUGLIOTTI
Hi there, thanks for visiting my profile! I am passionate about market research and relationship marketing, and able to manage supply chain efficiency, achieve revenue targets, and drive growth. The sky is the limit for me! I have gained valuable insights into the Canadian business landscape through the MBA program I have recently completed, and I am very motivated to make my career in North America take off! As a young professional, I have developed key skills and gained the valuable experiences below: · Strong Communication Skills: My positive demeanour, collaborative nature, and proficiency in organizing thoughts or ideas make me suitable to perform a wide range of tasks with ease. For instance, on the same day, I can design a big event, offer valuable insights during a work discussion, and gather key pieces of market information to present results in an articulate and persuasive manner. · Initiative & Adaptability: My drive to succeed has led me to vigilantly revise and improve marketing strategies. So, at work, I have always been able to position products and manage their distribution in a timely way. This ability was especially valuable during the COVID-19 pandemic because it allowed the company I worked for to experience exponential growth. · Market Research Expertise & Data-centric Approach: I have a strong focus on leveraging data and technology to guide my actions and contributions to the business. For example, I used tools such as SurveyMonkey and Tableau to perform market analyses and drive improvements to boost sales. I also recently obtained a Google Analytics certificate, which allows me to keep track of all relevant KPI’s and explore growth opportunities for business operations. If your company is looking for a highly motivated Account Executive, let\'s connect! P.S: Please feel free to check my experience section for more detailed information on my skills.
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