Francesca Grosso
Customer Success Account Manager @Microsoft
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WORK HISTORY
Customer Success Account Manager @Microsoft
Milano, IT
EDUCATION
Politecnico di Torino
Bachelor's degree, Biomedical Engineering
Liceo Scientifico Statale F. Vercelli
High School Diploma
Politecnico di Torino
Master's degree, Biomedical Engineering
SKILLS
ABOUT FRANCESCA GROSSO
With over a decade of professional experience in IT services, I currently serve as a Customer Success Account Manager at Microsoft, where I focus on fostering client relationships and delivering solutions that align with their business objectives. My role includes leveraging ITIL principles and customer management expertise to support clients in achieving operational success. Previous roles at Kyndryl and IBM have strengthened my capabilities in account leadership, service delivery, and strategic planning. Passionate about empowering organizations through technology, I collaborate with teams to ensure high-quality outcomes and long-term value for clients.
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