Francesca Re

Assistant General Manager @Brother Marcus

London, GB

Team Leadership & People Management - Supervise and support a diverse team across front and back of house- Lead recruitment, onboarding, and ongoing training- Conduct regular performance evaluations and provide feedback.· Financial Oversight - Manage budgets, forecasting, and daily financial reporting- Monitor and optimise labour costs and inventory spend- Analyse sales data to inform strategic decisions and improve profitability.· Operational Management - Oversee daily operations to ensure efficiency and service excellence- Manage shift schedules and rota planning based on business needs- Maintain high standards in food quality, hygiene, and customer service.· Project & Process Improvement - Implement systems and tools to streamline operations (e.g. digital ordering, rota software)- Coordinate cross-functional initiatives to improve guest experience and efficiency- Lead venue-specific projects aligned with broader business objectives.· Customer Experience & Issue Resolution - Ensure outstanding guest experience and resolve complaints effectively- Maintain high levels of customer satisfaction through attention to detail and personalisation.· Health, Safety & Compliance - Ensure full compliance with health, safety, and food hygiene regulations- Maintain up-to-date documentation for inspections and audits.

IIS Majorana Moncalieri

Liceo Linguistico

London Metropolitan University

Business Management and Marketing - BA (Hons)

London Metropolitan University

Master of Science - MS