Disha Naik
Manager @Brother Marcus
Signup · Get unlimited contacts
WORK HISTORY
Manager @Brother Marcus
London, GB
Spearhead the operational management of a hospitality venue, overseeing a team of 25 employees while fostering a positive workplace culture, resulting in the highest retention rate in the company and a 60% increase in branch productivity. Develop and implement innovative cost-control strategies, achieving a 6% year-over-year reduction in labor and operational expenses without compromising service quality. Oversee the full hiring lifecycle, including recruitment, interviews, onboarding, and ongoing employee engagement, ensuring alignment with company values and operational standards. Design and lead comprehensive training programs tailored to the hospitality industry, covering induction, operational guidelines, customer service excellence, and compliance with health and safety regulations. Manage inventory with precision, maintaining optimal stock levels through detailed tracking systems and supplier negotiations to ensure cost efficiency and availability. Execute weekly financial tasks such as bank reconciliations and profit-and-loss analyses, working closely with accounting teams to resolve discrepancies and maintain financial integrity. Maintain and enforce high product and service quality standards, ensuring exceptional customer satisfaction and adherence to brand benchmarks.
EDUCATION
Middlesex University
Masters
University of Mumbai
Bachelor's degree
ABOUT DISHA NAIK
As an accomplished Manager at Brother Marcus, I am responsible for ensuring the smooth and efficient operation of the restaurant, delivering exceptional customer service, and maintaining high satisfaction levels. With over six years of experience in the hospitality and finance sectors, I have developed a diverse skill set that includes customer relationship management, strategic planning, communication, leadership, and multi-tasking. In my previous role as Manager – Customer Service and Operations at PNB Housing Finance Limited, I led a team of 10 loan officers and successfully managed the entire lending process, from application to disbursement. My efforts contributed to enhanced service quality, improved operational efficiency, and increased customer retention. I am passionate about driving business growth, optimizing processes, and creating value for both customers and stakeholders. Key Skills and Expertise: Operational Management & Strategic Planning Customer Relationship Management Financial Analysis & Asset Management Team Leadership & Development Multi-tasking & Time Management Cost Control & Process Optimization Training & Employee Engagement Fluent in English, Marathi, Gujarati, and Hindi
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.