Franced Latouche
System Consultant @Long View Systems
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WORK HISTORY
System Consultant @Long View Systems
Calgary, AB, CA
As a Systems Consultant at Long View Systems, I provide bilingual first-level technical support to clients across various industries. I handle service desk operations, resolve incidents through a ticketing system, and escalate complex issues when needed. My work focuses on supporting Windows environments, Microsoft Office 365, VPN connectivity, Citrix sessions, mobile devices, and hardware peripherals. I also contribute to internal audits, knowledge base updates, and process improvement initiatives.Key responsibilities include:Providing remote technical support via tools such as VPN and Citrix.Troubleshooting software, hardware, and network-related issues on Windows systems.Managing incident resolution and documentation throughout the support lifecycle.Participating in team discussions and service delivery enhancements.Maintaining strong performance metrics (AHT, FLR, ticket productivity, etc.).
EDUCATION
Universidad Politécnica Internacional Costa Rica
Bachelor of Science in Computer Engineering
ABOUT FRANCED LATOUCHE
With a robust background in IT, specializing in encryption and data security, I bring over five years of experience in enhancing IT systems and end-user support. My expertise spans managing critical encryption solutions and providing advanced remote support, significantly improving operational efficiencies and data protection across organizations. Proficient in Microsoft technologies, including Azure and Office 365, I am dedicated to ensuring high standards of compliance and security. I thrive on challenging opportunities where I can deploy my skills to protect sensitive information and streamline IT operations. Let\'s connect to explore how I can contribute to your team\'s success.
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