Fola S.
Business Analyst @10alytics
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WORK HISTORY
Business Analyst @10alytics
Leading the digital transformation of student onboarding and payment workflows for a Learning Management System (LMS) used by hundreds of students across academic, IT, and finance operations. Key Focus Areas- Automating manual payment validation and student access provisioning workflows- Conducting AS-IS/TO-BE process analysis and value stream mapping- Translating business requirements into actionable user stories and acceptance criteria- Coordinating UAT with test cases, achieving 95%+ defect resolution before go-live Impact- Reduced administrative effort by 60% through workflow automation- Improved student access provisioning from 48 hours to under 4 hours- Delivered data-driven recommendations that shaped feature prioritizationWorking in an Agile environment with cross-functional teams to modernize education technology and improve student experience.
EDUCATION
University of Lagos
Bachelor's degree, Pharmacy
Ifako International Secondary School
West African Senior School Certificate Examination, WASSCE, Science
ABOUT FOLA S.
I\'m a business analyst who thrives on turning business challenges into streamlined, user-centered solutions while uncovering untapped opportunities that drive measurable impact. Over the years, I’ve partnered with healthcare organizations, government agencies, and fintech companies to modernize systems, optimize processes, and deliver digital transformation initiatives that improve how people work, scale services, and access critical information. My approach is simple: understand the problem deeply, identify where value can be amplified, engage stakeholders authentically, and translate needs into solutions that stick. WHAT I DO BESTI specialize in bridging the gap between business strategy and technical execution, not only resolving inefficiencies, but also identifying opportunities to improve performance, adoption, and long-term sustainability.Whether I’m mapping AS-IS / TO-BE workflows, facilitating stakeholder workshops, or writing user stories and acceptance criteria, my focus is always on delivering solutions that are practical, compliant, scalable, and adoption-ready. Some recent highlights include- Reduced intake form duplication by 73% across a province-wide research approval system serving multiple health authorities- Cut customer wait times by 53% through algorithm-based routing optimization- Led an EHR implementation for 850+ users, achieving 90%+ adoption within 3 months of go-live.What truly drives me is my belief that great business analysis is equal parts technical rigor and human insight. I use data to inform decisions and uncover patterns, but I also know that sustainable value comes from understanding people, workflows, and organizational context. That’s why I invest heavily in stakeholder engagement, change readiness assessments, and user-centered design because the best requirements only deliver value when they align with how people actually work and where the organization is trying to go. CORE CAPABILITIESRequirements Management: BRD, FRD, NFR, user stories, epics, acceptance criteria, RTMProcess Analysis: BPMN 2.0 modeling, workflow optimization, gap & root cause analysisAgile & Waterfall Delivery: Backlog refinement, sprint planning, UAT coordination, defect trackingStakeholder Engagement: Workshops, cross-functional collaboration, change & adoption supportTools: Jira, Confluence, Power BI, SQL, Visio, Figma, SharePoint LET’S CONNECTI’m currently open to opportunities. Drop me a message here on LinkedIn or reach out at a••••••••@gmail.com. I’d love to hear about what you’re working on.
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