Foad Sebbahi
Head of Client Experience Team and Qos @TRANSATEL (an NTT company)
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WORK HISTORY
Head of Client Experience Team and Qos @TRANSATEL (an NTT company)
Région de Paris, FR
I am leading a team of Service Managers, Incident Managers, Change Manager, Revenue Assurance/Billing experts, and also responsible for programs to improve QoS for our Clients. As the leading European MVNE/A (Mobile Virtual Network Enabler/Aggregator), Transatel has, since its inception in launched over 170 MVNOs (Mobile Virtual Network Operators) and built a strong expertise in Machine-to-Machine connectivity, before entering the Internet of Things arena in 2014.Today, the company offers solutions for global, multi-local data connectivity with eSIM capabilities, to address the IoT (Internet of Things) market of connected devices, such as laptops, tablets, trackers, as well as cycles, vehicles and aircraft!Combined with NTT Communications, NTT Data, NTT Security, Dimension Data, and NTT DoCoMo, we are part of NTT Group.
EDUCATION
ESSEC - CentraleSupélec
Master Class21 - Drive the sustainable model and corporate responsibility , Sustainable development, circular economy
ESME, école d'ingénieurs généraliste
Master's degree in engineering, Telecommunications - Signal Processing
Télécom Paris
Master of Science (MSc), Master of Signal Processing and Telecommunication
SKILLS
ABOUT FOAD SEBBAHI
Experienced Program Manager, Tech/Ops Leader and Business Development executive in Telecom industry with a proven track record. I have over 22 years of experience growing Telecom business, managing strategic customer programs with innovative solutions and transformation projects.I have managed wide organisation with multicultural and multidisciplinary people, experts and managers. I managed effective internal communication with all organization stakeholders, with consultancy and guidance; but also persuasive communication with Clients. Passionate by high-tech and innovation, I am also promoting profitable and sustainable development.I am an avid team player, building strong and agile teams to work in unison, developing best products and services with focus on Quality, Innovation, and sustainable business model.
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