Hedi B.
Revenue Assurance & Fraud Management Team Leader @TRANSATEL (an NTT company)
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WORK HISTORY
Revenue Assurance & Fraud Management Team Leader @TRANSATEL (an NTT company)
Courbevoie, FR
Team leadership:o Point of contact for requests to the team, first point of escalation for all RAFM issues & incidentso Managing team workflows (resource allocation, prioritization, scheduling, escalations.), delegating activitieso Assigning tasks, monitoring projects, prioritizing activities and leading on emergencies (incidents/fraud)o Ensuring day-to-day efficiency & organizationo Responsible for integrating new arrivals, ensuring process documentation and internal siteso RA representative to partners/clients, managemento Activity reporting to Mgt.(ExCom, CEO, CFO.)o In collaboration with the Manager- Coaching/mentoring & training plans - Support for colleagues evaluation, support for positioning and review of team objectives - Support for recruitment, monitoring team development with the manager• Technical leadership & monitoring of activities and projects- Cross-functional leadership: activities related to offers, products, projects, and services. Participation in meetings and action plans with the Support, Billing, Project, Sales, Finance teams.• Reconciliation/Verification & Validation: Reconciliation of data between different sources• Validate migrations & operations• Monitor and validate costs (new services, offers.)• Fraud Mgt: Improve existing tools to detect fraud more effectively• Monitoring: Responsible for analysis resources enabling detection and necessary measures• Reporting: Ensuring data integrity, managing customers and internal requests, analyzing atypical behavior. Regular contact with the CEO/CTIO, implementing monitoring and reporting tools• Internal and external audit advisor• Presales/Sales: Lead the RAFM team to support sales & marketing teams in developing and validating new offers• Optimization:o Lead efforts to identify ways and processes to improve profitability & business developmento Proposals for improving processes, reporting, tools, organization.
EDUCATION
Higher Institute of Informatics (ISI) - Ariana, Tunisia
Master of Science in Engineering, Telecommunications and Networks Engineering
Higher Institute of Informatics (ISI) - Ariana, Tunisia
Bachelor of Science - BS, Networks and Services Administration
High School of Hammam-Lif
High School Diploma, Computer Science
SKILLS
ABOUT HEDI B.
Revenue Assurance & Fraud Management Senior Expert with over 14 years in the telecom industry and +7 years specializing in data analysis and revenue-loss prevention. I began my engineering career as a Transmission Engineer, where I built a solid technical foundation that I’ve applied across every role since. Alongside Revenue Assurance, I have developed deep expertise in Fraud Management and progressed into leadership positions as a Tech Lead in 2024 and then as Team Leader, guiding a cross-functional team of senior experts to develop and deploy high-impact solutions.Constantly recognized for excellence in performance and for consistently meeting fixed targets, I excel through analytical rigor, strategic synthesis, and meticulous attention to detail. I am passionate about driving operational efficiency through Business Assurance and Business Analysis to support sustainable growth.
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