Forrest Neilson
Director of Field Operations @Zipcar
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WORK HISTORY
Director of Field Operations @Zipcar
Chicago, IL, US
Personally selected to step in as the Interim Head of Operations for all 25 North American Marketing including the overseeing the Fleet Planning, Supply Chain Operation and Training & Development Departments. • Developed Zipcar’s foundational and operational model and structure for location teams across North America. • Led the market launch process for Zipcar’s on-demand, point to point product (Zipcar One Way) across North America.• Cultivated strategic relationships negotiating exclusive pricing contracts with national parking vendors and developers.• Established supply chain partnerships for Fleet Services ensuring vehicles meet strict quality standards while maintaining an industry-leading customer experience for over 1M members. • Developed critical relationships with State Government and Transportation officials paving the way for car sharing license agreements, zoning changes and municipal partnerships.
EDUCATION
University of Massachusetts
Environmental Biology
City College of San Francisco
Business Administration and Management, General
SKILLS
ABOUT FORREST NEILSON
Building foundational people teams that form the backbone of successful organizations.Operations and leading people and processes is where I can be passionate, creative and lead transformational change. Every moment is inspiring and forces me to look at it from the perspective of \"What can we learn from this?\" and \"How can we apply this to be better?\" Working hand in hand with CEOs and executives to navigate complex operations is where you\'ll find me thriving and being most productive. My background started in retail leading the flagship stores of some of the largest chains in the United States where it laid the foundation teaching me how to be the resourceful leader I am today and how to create order out of chaos. People are my inspiration and fuels my passion to focus on constant improvement and operational strategies while maintaining a view.Seeing the bigger picture allows me to understand how to rapidly pull together the right teams and resources to craft and deploy customer experiences that deliver significant gains across all metrics and that quickly become became company benchmarks. I manage by empowering and influencing while forming strong cross-functional partnerships to ensure my teams are effective across the entire operation. Regardless of my role or objective, I lead with passion and a growth-minded approach. AREAS OF EXPERTISE: Strategic Planning • Account Management • Process Improvement • P&L Management • Customer Satisfaction & Experience • Operation Management • Change Management • Leadership Development • Training & Development • Performance Management • People Development • Employee Engagement
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