Jacqueline Thomas
Director Fleet People Operations Support @Carnival UK (P&O Cruises & Cunard)
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WORK HISTORY
Director Fleet People Operations Support @Carnival UK (P&O Cruises & Cunard)
As Director of Fleet People Operations Support, I provide strategic leadership across a global portfolio of services critical to fleet operations—including People Data & MI, Global Talent Partners (GTPs), Travel, Compliance, and Continuous Improvement. I shape and govern service delivery models that support the full crew lifecycle, ensuring operational excellence and alignment with international maritime standards.I lead transformation initiatives that integrate data-driven insights, technology innovation, and process optimisation to elevate the employee experience and drive enterprise-wide efficiency. Through strong stakeholder partnerships and a focus on continuous improvement, I ensure our global operations remain agile, compliant, and aligned with evolving business priorities.
EDUCATION
University of the West of England
CIPD Level 7 Post Graduate Diploma in Human Resource Management
City of Bristol College
CIPD Level 3, Certificate in Human Resource Practice
The Institute of Occupational Safety and Health (IOSH)
Managing Safely
CIPD Qualifications
Certificate in Strategic Workforce Planning
SKILLS
ABOUT JACQUELINE THOMAS
Senior People Operations leader in the hospitality and maritime sector, specialising in strategic workforce planning and operational excellence across complex, global environments. I lead initiatives that optimise crew deployment, elevate employee experience, and ensure compliance in highly regulated settings.With expertise in stakeholder engagement, risk mitigation, and process transformation, I ensure people systems support both business continuity and sustainable growth. My leadership spans AI-enabled HR solutions, DEI strategy, and internal mobility frameworks that empower talent and build resilient, future-ready teams.I thrive at the intersection of people, operations, and transformation—translating business goals into actionable strategies that deliver measurable impact. Strategic Workforce Planning AI Literacy in HR Stakeholder & Risk Management Talent Strategy & Internal Mobility DEI & Culture Transformation Process Optimisation & Change Leadership Maritime & Fleet HR Compliance
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