Firre Lagrace
IT Support Specialist @Dallas County
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WORK HISTORY
IT Support Specialist @Dallas County
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature. • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, scanners, peripheral devices, and networking hardware products and other computer and telecommunications equipment. • Install and support PC, laptop, tablet and mobile hardware and software • Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. • Participate in hardware and software reviews and recommend purchases. • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule. • Analyze and make recommendations for hardware and software standardization. • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. • Using and supporting Globalprotection as VPN system for laptop. • Actively using SCCM, Active directory, Remote desktop system to help resolve computer issues, Creating users, deleting, granting access, and deploying new update and reimaging computers.
EDUCATION
Shaw academy
Diploma, Online marketing
Malebo Group Holding Hotel
certificat, Hotel, Motel, and Restaurant Management, satisfaction
ITP / Ngaliema in DR Congo AFRICA
High school Diploma, Electronics General
North Lake College
Certification, Cisco Network
Dallas County Community College
Associate of Science (A.S.), Computer Science, 3.5
Western Governors University
Bachelor's degree, B.S. Computer Science, 3.2
ISIPA in DR Congo KINSHASA AFRICA
Graduate Analysis and Programming, Computer Science
University of Virginia
Fundamentals of Project Planning and Management, Project Planning and Management, certificate
MyComputerCareer
Information technology and system administrator, 3.74
ABOUT FIRRE LAGRACE
Information Technology Professional, with technical skills, experience, and training supporting end-users in a technical environment and driving business objectives, and Technical Customer Service Specialist with a vast knowledge of web applications, hardware, software and framework seeking to assist clients in all troubleshooting endeavors. Excellent communication and personality will be valuable to interacting with technical and non-technical personnel. Hardware Hands-on experience in assembly and installation of PCs. Understand all aspects of building PCs and installing operating systems, peripherals and software packages. Configure operating systems (XP/Vista/7) hardware for optimum performance. Experience with Dell/HP/Lenovo hardware. Use imaging software to clone hard drives for multiple installs. Network Experience in installation of peer-to-peer and client/server networks, including installation of interface cards, cabling and configuration for file and printer sharing. Setup and install Microsoft Server 2003 and 2008 with DHCP, DNS and Active Directory. Experienced with TCP/IP LAN/WAN networks protocols. Diagnose/Virus & Disaster Recovery Practical experience troubleshooting hardware and software problems. Identify defective hardware and replace. Update and apply drivers to correct software or hardware issues. Use remote desktop software to troubleshoot computer issues. Able to scan, detect and delete embedded viruses and spyware. Use appropriate software tools to recover files from corrupted hard drives. Schedule and maintain backup for disaster recovery.
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