Kim Sterling Ingram
Application Support & Development Manager @Dallas County
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WORK HISTORY
Application Support & Development Manager @Dallas County
Dallas-Fort Worth, TX, US
Manages Database software support staff to: Troubleshoot and resolve technical problems. Research, report and correct quality assurance issues. Coordinate county and vendor resources to ensure project completion within budget; direct system maintenance and support, and ensure user satisfaction. Monitors the development and modification of software, maintenance of databases, and installation of new computer hardware and software. Provides status reports on utilization, system performance, and other related matters. Serves as liaison between departments, agencies, vendors, contractors and Commissioners Court to establish and maintain working relationships and seek solutions to technology issues/problems, and ensure compliance with County-wide standards. Reviews, evaluates and develops recommendations for enhancements and support of applications.
EDUCATION
The University of New Mexico
Architecure
Texas Tech University
Bachelor of Architecture (B.Arch.), Architecture
Phoenix Institute of Technology
Architecture, Architecture
ABOUT KIM STERLING INGRAM
A computer Information Professional presenting more than eighteen years (18) of solid experience in Information Technology Systems. Designing, developing, Managing and maintaining enterprise solutions for cross-functional projects and development/implementation of data standards for both internal enterprise business needs and external customer’s needs. Having excellent leadership, listening, assessment and persuasion skills.Effective in communicating technical information and issues to technical and non-technical end-users alike. Doing this in a team environment, individually without supervision, limited supervision and supervising others. With Considerations for business policies and standards, end user information and budgetary constraints. Possess a ability to analyze systems and improve the overall data flow process. Hands-on experience troubleshooting production and development issues.
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