Phil Rogers

WORK HISTORY

SKILLS

ABOUT PHIL ROGERS

People often describe me as “the tech guy.”What they usually mean is that I’m comfortable defining and leading technology strategy (particularly in CX and analytics) and translating it into something that actually gets executed.Over time, that’s put me in plenty of situations where I’m expected to explain CX platforms, analytics tooling, data models and AI approaches. I know enough of the detail to be dangerous and, more importantly, I know where the limits are.My real value tends to show up elsewhere.I’m typically brought in when- the problem isn’t neatly defined- the first answer feels too simple- or the organisation has been “busy” for a while without much changing.I spend most of my time thinking about how decisions really get made, how incentives and risk shape behaviour, and how technology either supports that reality or quietly works against it.That’s why I often end up as the “get it done” person! Not because I have all the answers, but because I’m willing to think around the problem, consider the second- and third-order effects, and stay involved until something actually moves.I’m particularly interested in the space where customer experience, analytics and decision-making intersect;especially the gap between what organisations intend to do and what they actually execute.