Filippo Faggiani

Director of Store Operations @Eataly

Oversaw all aspects of the complex operations of Eataly Silicon Valley, a sq. ft, three floors marketplace and restaurant center since the opening of the location. Together with senior leadership, executed strategies to drive sales, increase profitability and cultivate a positive experience for guests and employees in accordance with Eataly’s mission. Directly managed the store’s leadership team in Restaurants, Retail, Quick Service, Facilities, Marketing, Finance and Human Resources for a total of 400 employees.* Collaborated with corporate and senior leadership to understand company strategy and develop the individual store strategy * Directed the store strategy and oversaw day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety * Lead management of labor, costs, inventory, regulatory compliance, pricing and merchandising * Promoted interdepartmental collaboration, staying in constant communication with store leaders * Served as the final decision-making point of contact in addressing problems related to the store * Motivated, inspired and developed team through setting clear expectations and leading by example * Partnered with HR to be actively involved in hiring, performance reviews and terminations * Represented the store to the community and guests