Fabien Fab Frances
Director Strategic Initiatives @IFS
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WORK HISTORY
Director Strategic Initiatives @IFS
Staines-Upon-Thames, GB
As Director of Strategic Initiatives, I drive service operations excellence, risk management, and continuous improvement across Unified Support and Service Operations at IFS. My focus is on aligning strategic programs, optimizing governance, and enhancing service delivery for both cloud and on-premise customers.Key Responsibilities:Program & Risk Management Leadership- Owner of project & program management methodology, ensuring consistency across Service Operations- Developed and implemented a risk management framework, driving compliance and proactive risk mitigation- Led Continuous Service Improvement (CSI) initiatives, scaling operations to meet business demands.Represented Service Operations in strategic discussions with customers, stakeholders, and partners.Service Operations & Process Optimization- Led cross-functional collaboration to mature service operations and optimize ITIL-based processes- Ensured compliance with international standards (ISO 27001, ISAE 3402) for security and reliability- Balanced capacity planning and execution, ensuring alignment between strategic projects and daily operations- Monitored key performance metrics, providing insights into efficiency, risk, and service improvement.Leadership & People Development- Provided mentorship and strategic guidance across Service Operations- Encouraged best practices in project, program, and risk management- Fostered a culture of continuous learning and operational excellence through training initiatives.
EDUCATION
AFPA
Higher National Diploma, Computing
Continuing Training
Specific IT related diplomas
COLLEGE LE FERRADOU
Baccalaureat, Sciences
SKILLS
ABOUT FABIEN FAB FRANCES
With over 30 years in the IT industry, I’ve built a career at the intersection of technology, strategy, and human performance. Recognized as a versatile, results-driven leader, I specialize in system automation, AI-enabled transformation, service optimization, and enterprise project delivery that drives measurable operational excellence.My engineering foundation and analytical mindset help me translate complex challenges into streamlined, data-informed solutions. I’ve led international teams through large-scale change, building trust, clarity, and alignment across diverse cultures and disciplines.Skilled in Agile, ITIL, and PRINCE2, I bring structure to innovation, delivering projects that align technology with business outcomes. I’m particularly passionate about using AI to enhance decision-making, unlock efficiency, and reimagine how service organizations operate.I focus on the bigger picture: transforming complexity into intelligent simplicity and helping teams perform at their best through purpose, empathy, and precision.
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