Festus A. O

Servicenow Engineer (Skillbridge Fellow) @Tuatara Consulting, Inc

Supported ServiceNow platform development, test and production environments, performing system maintenance, version upgrades, and workflow improvements while preserving platform integrity. Designed and implemented a custom data field with supporting automation script to align system records across related tables, improving data consistency and system reliability. Diagnosed workflow inconsistencies and cancellation behaviors to uncover issues with process logic and system triggers, leading to a more reliable automation flow. Redesigned a misconfigured catalog item workflow to correctly route fulfillment tasks to the appropriate support team, reducing misassigned tasks and improving request accuracy by 100%. Built and optimized Business Rules, Client Scripts, and Flow Designer workflows to enhance automation with minimal custom scripting. Partnered with cross-functional stakeholders to verify root causes, gather requirements and implement scalable solutions aligned with business needs. Updated form configurations and list views based on stakeholder requirements, enhancing user experience and ensuring key data points were easily accessible.