Igor Boyko

Servicenow Engineer @Tuatara Consulting, Inc

Designed and configured Service Catalog items, integrating workflows and variables to streamline service requests and reduce fulfillment times.• Implemented scripted Business Rules, UI Policies, UI Actions, and Client Scripts to automate ITSM workflows, ensuring data accuracy & operational efficiency.• Created modular, reusable Automated Test Framework (ATF) test suites to validate critical ServiceNow functionality during the upgrade to the Yokohama release, ensuring smooth deployment with zero post-upgrade disruptions.• Engaged in Agile sprints, daily standups, and collaborative development within a Digital Pod.