Fernando Menezes
Service Desk Analyst @NetJets Europe
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Dec 2022 — Present
Service Desk Analyst @NetJets Europe
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London, GB
Service Desk environment. responsible for providing superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Also responsible for maintaining a knowledge-based system of commonly reported issues and resolutions.
EDUCATION
2019 — 2023
University of Roehampton
Bachelor's degree, Computing Technologies
1988 — 1999
Prof. Dr. Geraldo Campos Moreira
High School Diploma, Elementary and High School
2002 — 2003
Colegio Cruzeiro do Sul
IT Technical College, TI
SKILLS
Team LeadershipProject PlanningService DeskIncident ManagementHelp Desk SupportIT Project LeadershipCustomer ServiceMysqlIT Project LifecycleIT Service ManagementChange ManagementActive DirectoryWindows ServerItil V3 Foundations CertifiedService DeliveryTechnical SupportMicrosoft ExchangeTeam ManagementNetworkingSystem DeploymentItilCobitManagementProject ManagementField ServiceIT OutsourcingIT OperationsLeadershipWorkflow ManagementWindowsMicrosoft ExcelProcess ImprovementBmc Remedy Ar SystemVmwareOperating SystemsMicrosoft OfficeProject CoordinationData Center
ABOUT FERNANDO MENEZES
An innovative, adaptable and drive IT/technology professional with 10 years’ experience…
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